Collection: Policies
Return & Refund Policy
All trading card sales are final, non-refundable, and non-returnable due to the nature of the products.
For products other than trading cards, returns may be accepted only if the item is unopened, unused, and in brand-new, resalable condition. Items that have been opened, used, damaged, or altered may not be eligible for a refund.
Customers requesting an eligible return are responsible for providing and paying for the return shipping label. I do not provide or reimburse return shipping labels.
Refunds will be issued after the returned item has been received and inspected to confirm that it meets the return requirements.
30th Anniversary Pre-Sale Policy
All 30th Anniversary Pokémon TCG products offered for pre-sale are subject to the same policies and terms as any other Pokémon TCG product sold through our store.
All pre-sale purchases are FINAL. 30th Anniversary Pokémon TCG pre-sale products are non-returnable and non-refundable once the order has been placed.
Please also be aware that pre-sale prices may fluctuate as the release date approaches. Pricing can be affected by changes in market conditions, availability, demand, and other market factors. The price of a pre-sale item may therefore increase or decrease before its official release.
As with all products on our website, prices are subject to change at any time. By placing a pre-sale order, you acknowledge and agree to these terms, including the non-refundable and non-returnable nature of the purchase and the possibility of market-driven price changes.
By completing your purchase, you confirm that you have read and agreed to this policy.
Cancellation Policy
Customers may request to cancel an order before it has been processed or shipped. Cancellation requests are not guaranteed and will depend on the order's processing status.
Approved cancellations are subject to a 10% restocking/cancellation fee. This fee helps cover transaction costs, preparation, processing, and other expenses incurred by the seller when an order is placed and subsequently canceled.
Once an order has been shipped, it cannot be canceled and must follow the applicable return policy.
Shipping Policy
Orders are generally processed and shipped within 3–5 business days.
Processing times may vary depending on order volume and business operations. As a one-person business, I personally manage inventory, replenishment, order processing, packing, shipping, and other day-to-day operations.
I appreciate your patience and understanding during periods of high order volume. Once an order has been shipped, delivery times are determined by the shipping carrier and are outside of my control.
Chargeback Policy
By placing an order, customers agree to first contact the store regarding any questions, concerns, or issues with their purchase whenever possible so that the matter can be reviewed and resolved directly.
If a customer initiates a chargeback or payment dispute through their bank or payment provider, I reserve the right to submit relevant order information and supporting documentation to contest the dispute when appropriate. This may include order details, payment information available to the merchant, shipping and tracking information, delivery confirmation, customer communications, product information, and any other documentation relevant to the transaction.
A chargeback does not automatically constitute a refund. If a customer receives a refund directly from the store, they should not also seek reimbursement through a chargeback for the same transaction.
If a chargeback is determined in the merchant's favor, the original transaction and applicable store policies will remain in effect. Customers may still contact the store regarding legitimate concerns about their order.
Contact
If you have a question or concern about an order, please contact me before initiating a payment dispute whenever possible. I will do my best to review the situation and work toward a fair resolution.